Last Updated: 10th July, 2026

Return & Refund Policy

At Overclock, we are committed to delivering premium-quality wellness products. Every order is carefully packed and inspected before dispatch. Please read our Return & Refund Policy carefully before placing an order.

1. Food Products are Non-Returnable

Due to hygiene, food safety regulations, and the consumable nature of our products, all products sold by Overclock are non-returnable and non-refundable once delivered, except in cases where:

• You receive a damaged product.
• You receive a defective product.
• You receive the wrong product.
• The product has expired before delivery.
• Product is sealed and not opened

2. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, expired, or you receive an incorrect product, we will gladly provide a replacement or refund after verification.

To be eligible:

• You must report the issue within 48 hours of delivery.
• The product must remain unused.
• The original packaging should be retained.
• Clear photographs and an unboxing video showing the issue may be requested for verification.

Failure to report within 48 hours may result in the claim being rejected.

3. Refunds

Once your claim has been verified and approved:

• A full refund will be processed to your original payment method within 5–7 business days, or
• A replacement product will be shipped at no additional cost, based on product availability.

The decision between refund and replacement will be at the discretion of Overclock after reviewing the claim.

4. Order Cancellation

Orders may be cancelled only before they are dispatched from our warehouse.

• If the order has not been shipped, a full refund will be issued.
• Once an order has been dispatched, it cannot be cancelled.

If a shipped order is refused or returned due to an incorrect address or customer unavailability, shipping and handling charges may be deducted from any eligible refund.

5. Exchange Policy

We do not offer exchanges for:

• Change of mind
• Taste preferences
• Incorrect product ordered by the customer
• Personal preference after delivery

Exchanges are only provided when an incorrect or damaged product has been delivered.

6. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or partially consumed products.
• Used or tampered products.
• Products damaged due to improper storage after delivery.
• Orders returned without prior approval.
• Products reported after 48 hours of delivery.
• Gift cards or promotional items.

7. How to Report an Issue

To report a damaged, defective, expired, or incorrect product, please email us at:

Email: blackroseventures500@gmail.com

Include the following information:

• Order Number
• Full Name
• Contact Number
• Description of the issue
• Clear photographs of the product
• Unboxing video (recommended for faster claim processing)

Our support team will review your request and respond within 1–2 business days.

8. Return Shipping

If your claim is approved:

• Overclock will bear the return shipping cost (if a return is required).
• In many cases, photographic evidence may be sufficient and returning the product may not be necessary.

Please do not send products back without prior approval from our customer support team.

9. Policy Updates

Overclock reserves the right to amend or update this Return & Refund Policy at any time without prior notice. The latest version will always be available on our website.

10. Contact Us

If you have any questions regarding this policy, please contact us:

Overclock

Address: Blackrose Ventures private limited , C 811 , sector 50 , Unitech Business Zone , Gurgaon, 122018 , Haryana , India

Email: blackroseventures500@gmail.com

Phone: +91 98181 85805